{"id":6808,"date":"2026-02-23T13:26:40","date_gmt":"2026-02-23T13:26:40","guid":{"rendered":"https:\/\/citymind-website.azurewebsites.net\/prague-6-when-a-chatbot-helps-not-only-to-answer-but-also-to-improve-the-web\/"},"modified":"2026-05-25T06:25:59","modified_gmt":"2026-05-25T06:25:59","slug":"prague-6-when-a-chatbot-helps-not-only-to-answer-but-also-to-improve-the-web","status":"publish","type":"post","link":"https:\/\/citymind-website.azurewebsites.net\/en\/prague-6-when-a-chatbot-helps-not-only-to-answer-but-also-to-improve-the-web\/","title":{"rendered":"Prague 6: when a chatbot helps not only to answer, but also to improve the web"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"praha6-2018\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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In Prague 6, it can be clearly seen that an AI chatbot for the web can be both a practical service for citizens and a tool that reveals gaps in communication.<\/h3>\n

For a large borough, the biggest problem is not just the volume of enquiries. The problem is also how differently the questions come in and how difficult it is to navigate the structure of the office. The citizen does not want to think about which department is responsible for what. They want to know what to do, where to do it and what the next step is. <\/span><\/p>\n

Main topic: identity cards<\/h3>\n

One of the strongest themes is ID cards. This area accounts for 16.1% of all queries and the chatbot correctly answered 75.6% of questions in this area. People repeatedly ask how to make an appointment for an ID card, how the issuance or renewal process works, how to deal with duplicates, changes of residence or related official services. <\/span><\/p>\n

Public reference<\/h3>\n

“There are a huge number of companies offering AI assistants for public administration in the market today. Choosing a quality, safe and effective solution is not easy – often these are overpriced products with no clear governance, no regard for the specific needs of cities or GDPR. Our involvement in the CommuniCity project ensured we had a professional selection of a quality solution, a fast deployment and a transparent process. The result is a chatbot that we are really happy with.” <\/p>\n

Director of KITT 6, representative of Prague 6<\/p>\n

This is complemented well by the publicly communicated user signal from the original case study: the average chatbot rating here was 4.05 out of 5.<\/span><\/p>\n

Unanswered questions are not just a problem<\/h3>\n

Prague 6 is also strong in showing the value of working with unanswered questions. These are not meant to imply negative sentiment. On the contrary. They are often a very useful signal. They show where people have new needs, what is missing from the site or where communication is unnecessarily complex. <\/span><\/p>\n

That’s why Citymind Manager has a quick one-click button to open unanswered questions and explore them in related conversations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Relevant queries handled correctly<\/div>\t\t\t
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Conversations outside working hours<\/div>\t\t\t
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Time saved<\/div>\t\t\t
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Share of the ID cards topic<\/div>\t\t\t
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Chatbot isn’t just here to help answer. It also helps you see. And that’s what makes conversation data a very practical basis for improving the web and public communication. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLink to source<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

In Prague 6, it can be clearly seen that an AI chatbot for the web can be both a practical service for citizens and a tool that reveals gaps in communication. For a large borough, the biggest problem is not just the volume of enquiries. The problem is also how differently the questions come in […]<\/p>\n","protected":false},"author":1,"featured_media":5810,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58,59],"tags":[],"class_list":["post-6808","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbot-for-websites","category-case-studies"],"yoast_head":"\nPrague 6: when a chatbot helps not only to answer, but also to improve the web - Citymind<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citymind-website.azurewebsites.net\/en\/prague-6-when-a-chatbot-helps-not-only-to-answer-but-also-to-improve-the-web\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prague 6: when a chatbot helps not only to answer, but also to improve the web - Citymind\" \/>\n<meta property=\"og:description\" content=\"In Prague 6, it can be clearly seen that an AI chatbot for the web can be both a practical service for citizens and a tool that reveals gaps in communication. 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