{"id":6624,"date":"2026-02-23T13:26:40","date_gmt":"2026-02-23T13:26:40","guid":{"rendered":"https:\/\/citymind-website.azurewebsites.net\/mokra-horakov-ponad-640-godzin-zwroconych-do-urzedu\/"},"modified":"2026-05-25T06:21:02","modified_gmt":"2026-05-25T06:21:02","slug":"mokra-horakov-ponad-640-godzin-zwroconych-do-urzedu","status":"publish","type":"post","link":"https:\/\/citymind-website.azurewebsites.net\/pl\/mokra-horakov-ponad-640-godzin-zwroconych-do-urzedu\/","title":{"rendered":"Mokr\u00e1-Hor\u00e1kov: ponad 640 godzin zwr\u00f3conych do Urz\u0119du"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6624\" class=\"elementor elementor-6624 elementor-5770\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63c5acd2 e-flex e-con-boxed e-con e-parent\" data-id=\"63c5acd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b4234a elementor-widget elementor-widget-image\" data-id=\"9b4234a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/elementor\/thumbs\/mokrahorakov1-rmqfvpbltjcq2lmgtnafln6jb9tj1w9i7072eplvmc.webp\" title=\"mokrahorakov1\" alt=\"mokrahorakov1\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a55f5 elementor-widget elementor-widget-text-editor\" data-id=\"e7a55f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Chatbot AI dla sieci w Mokr\u00e1-Hor\u00e1kov upraszcza codzienn\u0105 komunikacj\u0119 z obywatelami i przywraca czas tam, gdzie jest go najmniej &#8211; w ma\u0142ym biurze.<\/h3><p><span style=\"font-weight: 400;\">Na miejskiej stronie internetowej w k\u00f3\u0142ko powtarzaj\u0105 si\u0119 te same pytania. Ile p\u0142aci si\u0119 za odpady. Gdzie zg\u0142osi\u0107 psa. Kiedy dokumenty s\u0105 rozpatrywane. Z kim si\u0119 kontaktowa\u0107. A kiedy wszystkie te pytania trafiaj\u0105 w k\u00f3\u0142ko do tych samych os\u00f3b, zaczyna to zabiera\u0107 czas dok\u0142adnie tam, gdzie jest go najmniej w normalnym toku pracy.     <\/span><\/p><p><span style=\"font-weight: 400;\">W\u0142a\u015bnie dlatego chatbot AI dla strony Mokr\u00e1-Hor\u00e1kov ma tak wiele sensu. Nie doda\u0142 on kolejnej warstwy z\u0142o\u017cono\u015bci. Wr\u0119cz przeciwnie, pom\u00f3g\u0142 upro\u015bci\u0107 codzienn\u0105 komunikacj\u0119 z obywatelami i udost\u0119pni\u0107 informacje w formie, kt\u00f3rej ludzie faktycznie szukaj\u0105.  <\/span><\/p><h3>Co ludzie najcz\u0119\u015bciej rozwi\u0105zuj\u0105<\/h3><p><span style=\"font-weight: 400;\">Tematy chatbota najcz\u0119\u015bciej dotycz\u0105 kontakt\u00f3w, gospodarki odpadami, kultury, dowod\u00f3w osobistych, agendy budowlanej lub rejestracji ps\u00f3w. Jest to dok\u0142adnie ten rodzaj komunikacji, kt\u00f3ry jest powtarzalny, ale jednocze\u015bnie musi by\u0107 \u0142atwo dost\u0119pny i zrozumia\u0142y dla ludzi. <\/span><\/p><h3>Wynik<\/h3><p><span style=\"font-weight: 400;\">Od momentu uruchomienia chatbot obs\u0142u\u017cy\u0142 ponad 12 000 zapyta\u0144 w ponad 6500 konwersacjach. Ale najpot\u0119\u017cniejszy wynik jest bardzo praktyczny: zwr\u00f3ci\u0142 ponad 640 godzin czasu do biura. <\/span><\/p><p><span style=\"font-weight: 400;\">Jednocze\u015bnie poprawnie obs\u0142u\u017cy\u0142 91,4% odpowiednich zapyta\u0144. A du\u017ca cz\u0119\u015b\u0107 rozm\u00f3w odby\u0142a si\u0119 poza normalnymi godzinami pracy. To w\u0142a\u015bnie wtedy najbardziej wida\u0107, co w praktyce oznacza dost\u0119pne biuro.  <\/span><\/p><p><span style=\"font-weight: 400;\">&#8222;Poka\u017c mi jednego urz\u0119dnika pa\u0144stwowego, kt\u00f3ry po\u015bwi\u0119ci ci ca\u0142odobow\u0105 uwag\u0119 w dniu wolnym od pracy i w \u015bwi\u0119to pa\u0144stwowe&#8221;.<\/span><\/p><p><span style=\"font-weight: 400;\">Maty\u00e1\u0161 Charv\u00e1t, burmistrz Mokrej-Hor\u00e1kova<\/span><\/p><h3>Odniesienie publiczne<\/h3><p><span style=\"font-weight: 400;\">&#8222;Wsp\u00f3\u0142praca naszej gminy Mokr\u00e1-Hor\u00e1kov ze start-upem Citymind pokazuje, \u017ce dzi\u0119ki sztucznej inteligencji administracja publiczna nie musi by\u0107 skostnia\u0142a i zacofana&#8221;.<\/span><\/p><p><span style=\"font-weight: 400;\">Maty\u00e1\u0161 Charv\u00e1t, burmistrz Mokrej-Hor\u00e1kova<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84ed5f6 e-con-full e-flex e-con e-child\" data-id=\"84ed5f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-de9c5fc e-con-full e-flex e-con e-child\" data-id=\"de9c5fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c2bca79 e-con-full e-grid e-con e-child\" data-id=\"c2bca79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17e64e4 elementor-widget elementor-widget-counter\" data-id=\"17e64e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Odpowiednie zapytania s\u0105 obs\u0142ugiwane prawid\u0142owo<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"91\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">,4 %<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbeafa2 elementor-widget elementor-widget-counter\" data-id=\"fbeafa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Oszcz\u0119dno\u015b\u0107 czasu<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"640\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">+ h<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cd4d7 elementor-widget elementor-widget-counter\" data-id=\"83cd4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Obs\u0142ugiwane zapytania<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"1210\" data-from-value=\"0\" data-delimiter=\" \">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">+<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecffbdc elementor-widget elementor-widget-text-editor\" data-id=\"ecffbdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"color: #7822ff;\">Tematy<\/span><\/h3><p><span style=\"font-weight: 400;\">Kontakty, odpady, kultura, PO, agenda budowlana<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9540f8c elementor-widget elementor-widget-button\" data-id=\"9540f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.promestaobce.cz\/chytre-mesto\/starosta-obce-mokra-horakov-o-ai-tessa-pracuje-nepretrzite\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Link do \u017ar\u00f3d\u0142a<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chatbot AI dla sieci w Mokr\u00e1-Hor\u00e1kov upraszcza codzienn\u0105 komunikacj\u0119 z obywatelami i przywraca czas tam, gdzie jest go najmniej &#8211; w ma\u0142ym biurze. Na miejskiej stronie internetowej w k\u00f3\u0142ko powtarzaj\u0105 si\u0119 te same pytania. Ile p\u0142aci si\u0119 za odpady. Gdzie zg\u0142osi\u0107 psa. Kiedy dokumenty s\u0105 rozpatrywane. Z kim si\u0119 kontaktowa\u0107. A kiedy wszystkie te pytania [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5801,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[62,63],"tags":[],"class_list":["post-6624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-ai-w-sieci","category-studia-przypadkow"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mokr\u00e1-Hor\u00e1kov: ponad 640 godzin zwr\u00f3conych do Urz\u0119du - Citymind<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citymind-website.azurewebsites.net\/pl\/mokra-horakov-ponad-640-godzin-zwroconych-do-urzedu\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mokr\u00e1-Hor\u00e1kov: ponad 640 godzin zwr\u00f3conych do Urz\u0119du - Citymind\" \/>\n<meta property=\"og:description\" content=\"Chatbot AI dla sieci w Mokr\u00e1-Hor\u00e1kov upraszcza codzienn\u0105 komunikacj\u0119 z obywatelami i przywraca czas tam, gdzie jest go najmniej &#8211; w ma\u0142ym biurze. Na miejskiej stronie internetowej w k\u00f3\u0142ko powtarzaj\u0105 si\u0119 te same pytania. Ile p\u0142aci si\u0119 za odpady. Gdzie zg\u0142osi\u0107 psa. Kiedy dokumenty s\u0105 rozpatrywane. Z kim si\u0119 kontaktowa\u0107. 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